Welcome to the HomeDecorNow.com Web site.
Your use of this Web site constitutes your agreement to be bound by the following terms and conditions related to the use of the Web site. These terms and conditions are subject to change from to time to time without prior notice. After such a change, your use of the Web site constitutes your agreement to be bound by the changed terms and conditions. You should therefore be sure to review these terms and conditions each time you log on to our Web site.
The content of the HomeDecorNow.com Web site is protected by the intellectual property laws including, but now linited to, trademark and copyright laws. Our Web site is intended solely for personal non-commercial use by the users of our Web site. We recognize that from time to time you may wish to download, print and store portions of our Web site. You may do this so long as you only use such copies for your own personal non-commercial use; you do not copy or post that material on any network computer or broadcast that material in any media and that you do not modify or alter that material in any way. The mere fact that you have downloaded such materials does not transfer to you any right to title or interest in such materials. All intellectual property rights and any such materials remain the sole and exclusive property of HomeDecorNow.com.
You may submit any inquiries or comments which you may have with regard to our Web site to comments@homedecornow.com. Any such comments which you may submit shall be and remain the exclusive property of HomeDecorNow.com and such submission constitutes an assignment to HomeDecorNow.com of all worldwide rights, titles and interests in any intellectual property rights which may exist in the comments. As a result, HomeDecorNow.com will be entitled to use any material which is submitted by you for any purpose and without compensation to you in any way.
This Web site is provided on an as is basis and HomeDecorNow.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. HOMEDECORNOW.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT, SHALL HOMEDECORNOW.COM BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
The laws of the State of Illinois govern these disclaimers and the terms and conditions set forth above without giving any effect to any principles of conflicts of law.
You agree to defend, indemnify and hold HomeDecorNow.com harmless from and against any and all claims, damages, costs and expenses, including attorney's fees arising from or related to your use of this Website.
Delivery Information
We make every effort to ship your order as quickly as possible. After a credit card purchase is approved, most orders are shipped from our warehouse within 3 business days. Delivery can take from 1 to 10 business days depending on geographic location. Please allow two to three for delivery of items in stock.
Out of Stock Items
While we make every effort to keep all featured products in stock, occasionally we are sold out of certain items. If we are out of stock on an item you have ordered, we will send you an e-mail update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it.
Shipping and Handling
All orders are shipped via UPS Ground Service. HomeDecorNow.com offers free shipping and handling on all orders shipped within the continental United States where UPS Ground Service is available.
Delivery Information
UPS deliveries are made Monday - Friday only, excluding Holidays.
Post Office Boxes
HomeDecorNow.com orders cannot be shipped to PO Boxes.
Shipping Outside the Continental U.S.
HomeDecorNow.com only ships merchandise to the continental United States where UPS Ground Service is available.
Sales Tax
Applicable sales tax will be added to your order for shipments to residents of Illinois and Michigan.
Cancellations and Changes
Only unshipped items can be cancelled as long as the item was not manufactured or assembled specifically for you. Some items, while they can be cancelled, involve a manufacturer's cancellation fee, for which the customer is liable. Once your shipment leaves our warehouse, cancellations will not be accepted. Please inquire prior to placing your order to determine if this policy applies to your selections.
Damaged or Defective Merchandise
We make every effort to package items so they will arrive at your door safely. Despite our best efforts, sometimes damage does occur. After receiving your shipment, you have 72 hours in which to inspect the product(s) and inform HomeDecorNow.com of any defects in material or workmanship or damages that occurred during shipment, prior to delivery. If you determine your product is defective or was damaged during shipment, please contact us by email at support@homedecornow.com. We reserve the right to repair or replace the damaged or defective goods for no additional charge, however, if a product return is requested, a 25% restocking fee will apply. If you fail to notify HomeDecorNow.com within 72 hours of delivery of any defective or damaged merchandise, HomeDecorNow.com is not responsible for the defective/damaged product and will not be able to service you with a replacement or refund.
General Return Policy
Our return policy is simple. Within 7 days of the receipt of your order, you may return for a refund, less a 25% restocking fee of the merchandise total price and the initial shipping and handling cost (as determined by HomeDecorNow.com), any lighting or decorative accessory product that has not been used, damaged, is in its original container, and is in new, resalable condition. All original parts and componants must be included or a refund or replacement will not be issued. The item cannot have been installed or modified in any way. All items must be enclosed in the original box with sufficient packaging material and have a Return Merchandise Number (RMA#), issued by HomeDecorNow.com, on the returned box. To initiate the return process send an email to support@homedecornow.com, clearly stating your request and what you would like to return.
The following types of items and orders do not qualify for return or refund:
• Large orders - Orders containing 4 or more of any single single item and/or any order having an invoice total greater than $1000 unless they have a manufacturers defect.
• Wholesale Orders do not qualify for return or refund unless they have a manufacturers defect.
• Items not purchased from HomeDecorNow.com are not eligible to be returned.
• Custom orders or products that have been built or assembled to order are non-returnable unless they have a manufacturers defect.
• Special Purchases, such as: Sale Items, Closeout Items, Special Discounts and the like are sold as is and are not returnable. ALL SALES FINAL.
Return Policy for Large Orders
Orders containing 4 or more of any single item and/or orders that have a total invoice cost of over $1000 are classified by HomeDecorNow.com as "Large Orders". Large Orders are not eligible for returns. If you are purchasing a large quantity of an item or several items with a retail value over $1000.00, we recommend that you first purchase a sample to make sure that the product(s) meets your requirements and that you are completely satisfied with the design, quality and workmanship. It is the customers responsibility to make sure they have all the necessary information and that all their questions have been answered prior to placing their order.
Custom Made and/or Assembled Items are Non-Returnable
Many items sold by HomeDecorNow.com are Custom Made and/or Custom Assembled to order. These Custom Made/Custom Assembled products do not qualify for return or refund. Please inquire before placing your order to determine if the item(s) you are selecting fall under this category.
How to Return Products
To return merchandise, simply e-mail us at support@homedecornow.com A homedecornow.com customer service representative will issue a Return Merchandise Authorization Number (RMA#), provide return shipment instructions, and assist you with all other return questions. Returns must include the original box, packaging, and all parts and componants. After receiving the Return Merchandise Authorization Number, the customer will have 14 days in which to return the product to HomeDecorNow.com. After 30 days, the Return Authorization will expire and no replacements or refunds will be given.
Customer's Responsibilities when Returning Product
It is the responsibility of the customer to prepay all shipping costs to return merchandise to HomeDecorNow.com.
When returning product to HomeDecorNow.com it is the customer's responsibility to package the product in the original box with sufficient packaging material, mark the box with the issued RMA (Return Merchandise Authorization) number, prepay the shipping charges and it is in the customer's best interest to insure the package. Any returned item received damaged at HomeDecorNow.com is the customer's responsibility and no replacement or refund will be issued. All return merchandise sent freight collect will be refused.
Products that are Damaged During Return Shipment
If the product is damaged during shipment back to HomeDecorNow.com, we will not be able to issue the customer a refund or credit for the product. We will inform the customer via email that the item(s) were received damaged and we will hold the damaged product up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and to instruct HomeDecorNow.com concerning the disposition of the damaged product. If HomeDecorNow.com has not received notification or response from the customer within 45 days, the item will be disposed of.
Refunds
Customer will be refunded (less a 25% restocking fee of the merchandise total price and the initial shipping and handling cost as determined by HomeDecorNow.com), once we have received the returned item and inspected the item for damage. Please note that we do not offer refunds for shipping and handling costs.
Problems, Questions, Suggestions?
If you have any questions, problems, or suggestions with either your order or our website, please don't hesitate to contact us at support@homedecornow.com.